For example, to compete against Amazon, a retailer likely needs a CEO who can focus on the end-to-end consumer experience and grasp how digital technology can transform the business.
Their pivots should include the ability to focus on the end-to-end consumer experience, deep familiarity with digital innovations (such as in-store geotracking and digitally driven logistics), and the ability to shape the retailing ecosystem of vendors and delivery services.
So, on the front-end consumer experience, we're using a lot of Flex and Flash, where we were using more Java and Ajax in the past.
"You've got the high-end consumer experience and the discounter thing, and that's much less overlap than" HP and Compaq experienced, said Roger Kay of IDC.
But many quickly realize that a start-to-end consumer experience is complicated to implement and that consumers are becoming harder to impress.
Amazon has been particularly focused over the past few years on extending its personalization features for its sellers on the marketplace, both on the front-end consumer experience and on the backend.
In the end, consumers will experience lower bills, the utility will be able to curb peak power consumption and the maintenance staff won't have to change bulbs as often.
I think many other devices and services will continue to converge to that device, and the challenge for those of us in any sort of consumer-facing business model is to figure out how to work within an environment that is out of our control, and give the end consumer the best possible experience we can.
Each unit will have profit-and-loss responsibility and end-to-end accountability for the full consumer experience, including product development, product management and product marketing.
Its solution is said to offer "an end-to-end eBook discovery, purchase, read and share consumer experience", while its back-end platform provides an eBook store, personal library storage and eBook catalogue.
