Emerging from empirical studies in the manufacturing industry, the paper highlights the need for systematic procedures, tools and metrics able to encompass customer satisfaction together with the producer's value perspective in such assessment.
While our study indirectly encompassed patient satisfaction, it differed in its focus, both in terms of being specific to primary FS and in terms of including experience of the broader care pathway, not physiotherapy alone.
Job satisfaction encompasses job security, work-life balance, management styles, the content and challenge of one's work, pay, growth opportunities, autonomy, coworker relations, "institution aims and strategies," and work environment - among others.
Exploratory factor analysis indicated that satisfaction with decision-making encompassed two constructs—satisfaction with information (first six items) and satisfaction with the decision-making process (final four items).
In a fully adjusted model, overall satisfaction encompassed other measures of patient experience (rate ratio 3.46).
Eight dimensions of satisfaction encompassing 24 items were identified and validated using a process that combined psychometric analyses and expert opinions: continuing education, salary and benefits, management style, tasks, work environment, workload, moral satisfaction and job stability.
Clearly, overall satisfaction is a broad concept that encompasses more than simply the clinical outcome.
Safety is a global concept that encompasses efficiency, security of care, reactivity of caregivers, and satisfaction of patients and relatives.
The LiSat-11 [ 18] encompasses eleven items assessing overall and domain-specific life satisfaction.
This problem area encompasses the relationship between patients and families, communication problems, satisfaction with relationships, etc. Patients and families need to relate on unique levels as the disease progresses and their relationship and communication patterns change.
