"We are developing a strong API that will enable bot-based solutions on Viber on top of those.
For example, DBS HR team members proposed a few new HR solutions such as the Compensation Intelligence Manager, an AI enabled bot designed to answer commonly asked questions concerning compensation and benefits such as bonuses and paid time.
Its bot-building system, known as Klone Server, adds a further refinement called a "goal-stack", which enables bots to keep track of the direction of a conversation.
Notifo seems to be less excited about the user-to-user messaging, however, than they are about something else this outbound messaging enables: bots.
It's an idea already in play to a lesser extent in software such as Emotibot (Chinese) that enables bots such as Amazon's Alexa and live chat tools to 'read' users' emotions; after accumulating combinations of facial recognition technology, audio and visual cues detected by devices' cameras or movement sensors it will modify the language used, and later surely the voice that responds itself.
The startup is using machine learning to enable the bot to identify problem images and text.
Sensors enable the bots to detect a black-and-white grid pattern on the bricks to help them navigate, and to sense the presence of the structure's perimeter and other robots.
This will include a service for businesses, where companies will be able to use Viber to communicate with their customers as part of their CRM play; and also a platform to enable — yes! — bots on Viber.
Other chatbots have started to incorporate natural language processing, a type of AI that enables the bot to respond organically to any text users send it.
However, as artificial intelligence gets more sophisticated, such personalized engagement will be enabled by bots or a combination of bots and sales associates, and can be scaled to the entire customer base.
This less natural way of communicating data not only outperformed a more human-like chat, it also enabled the bots to find their way more concisely than humans would in a natural language chat.
