We focus here on the qualitative data collection methods (weekly diaries by clinic employees; observation; informal and formal interviews; document review; surveys and group discussions).
Our ethnographic process evaluation employed weekly diaries by clinic-based study employees, observation, informal and formal interviews, document review, surveys, and group discussions to identify barriers and facilitators to implementation success, provide insight into the quantitative study outcomes, and uncover lessons potentially transferable to other implementation projects.
As we watch the combination of assembly-line production and artisanship that produces the chair, the employees' observations fine-tune our appreciation of sundry details.
I, as the district investigator, had to deliver all the evidence: the chronological tape from the register, employees' observations, and testimony of witnessing the fraudulent transaction take place and, of course, the employee 20 minutes later canceling his track with a void of the last transaction.
This leaves us with 12,165 observations for current employees and 19,486 observations for retirees, for which we have information for the control variables as well.
Mr. Lowry's sworn testimony is attached in its entirety as Exhibit B. Mr. Lowry testified he purchased steroids, human growth hormones, and testosterone for Blackwater employees and his observation of rampant drug use among Blackwater employees.
It identifies sources in addition to police administrative data that can be used including: general community surveys, contact surveys, employee surveys, direct observation, and independent testing or simulation studies (e.g. the mystery shopper methodology used in market research to examine staff-public interaction).
For the observations, structured sheets were used on which the observers noted activities and contacts of the observed employees.
It can come up after a job review, when the employee takes a boss' observation as an attack: "You need to get your projects done more quickly" becomes "You're a slow worker".
Another LACFD employee made the same observation within earshot of one of the crews, noting that the women are more meticulous, though they move slower.
Capturing employee feedback or observations and integrating that into existing city human resources databases will enable identification of new cost reduction initiatives as well as cut back on fraud, waste and abuse and can facilitate improvement of employee services.
