Intervention studies of DSMS have assessed delivery modalities including group-based support sessions, periodic educational reinforcement, telephone outreach, peer support groups, internet-based discussion boards, and automated telephone reminders (7– 11).
Bonfill Cosp et al.'s undertook a review, concluding that invitation letters, posting educational materials, telephone calls, and a combination of these strategies could be effective in increasing participation.
After two weeks of raucous disagreement, the editor of the Times Educational Supplement telephoned me to say that he proposed to end the argument by consulting the only acknowledged expert on education expenditure, Professor Maurice Peston.
PHC is also available by telephone, educational health information services, and the Internet [ 1].
The commercial service is contracted by a health plan to provide selected chronic disease assessment and educational services by telephone, usually for a single condition.
The results of this study identify shortcomings and educational needs in telephone triage, indicated by assessing the quality of phase one (asking appropriate questions and evaluating the answers) and phase two (giving care advice) of the process of telephone triage.
Once the intensive education intervention programme has been completed, the participants will regularly (at least once every 6 weeks) receive reinforcing educational information via telephone calls, e-mails, etc. from nurses through a health communication platform.
