Sentence examples similar to duration of customer relationship from inspiring English sources

The prevention of subscriber churn through customer retention is a core issue of Customer Relationship Management (CRM).

Regarding the study of customer relationship in the banking industry, Bloemer and Odekerken-Schröder [7] had an in-depth study between customers' commitment and customer loyalty.

Much has been written about the rising importance of customer relationship management (CRM) in augmenting a company's ability to interact with its customers and potential customers.

Risselada et al. (2010) stated that churn management is becoming part of customer relationship management.

That's the essence of customer relationship building.

Customer success units are changing the management of customer relationships.

In our experience, most companies still use the customer acquisition rate (the percentage of people targeted by a direct-marketing effort who actually become customers) and the customer retention rate (the duration of a customer's relationship with the firm) as their principal metrics of marketing performance.

CAIDI (customer average interruption duration index) and CAIFI (customer average interruption frequency index) are calculated taking into account duration of customers affected and respective frequencies.

In particular, the average duration of a customer's relationship with the company is partly a function of the amount spent on retention efforts.

The role of a customer relationship business is to find customers and build relationships with them.

This content will be delivered over a 24 month period as part of a customer relationship management (CRM) system, a commercial marketing technique designed to manage a firm's interactions with current and future customers [ 14] and which has been found to maximise customer loyalty and retention [ 15].