Credit-card companies have tightened their standards, dropped customers, and shrunk credit lines.
Insurers would face tough new regulations forbidding such practices as dropping customers with "pre-existing conditions" (real or trumped up), lifetime coverage caps and other cruel practices.
Some of the locally owned companies that are still under investigation say Waste Management's decision to drop customers has been a windfall for them.
Gibbons, the owner of Butte's Montana Natural Medicine, which served 500 patients at its height in early 2011, has weathered setbacks before: failed crops, dropped customers.
"We don't want to drop customers," said Mickey Flood, president of IESI, a Texas company that has already curtailed its New York City operations, citing large losses under the current rate cap.
It is an idea so obvious that one wonders why it isn't an established part of online shopping already: merchandise returns would drop, customers might well be happier and the Web site would earn a commission for every sale.
This notion of dropping customers runs counter to the intuition of managers who have been trained to think that adding customers, increasing sales and gaining market share are good per se.
Drop customers who don't pay or who don't buy enough.
With stagnated or dropping customer satisfaction, now is the time for brands to recommit to customer experience as a priority.
In San Francisco where it tested this offering, called ZIRX Care, the company would work with select partner repair shops or drop customers' cars off at their dealership for repairs.
When call centers ruled the customer service industry, quality dropped, because customers were interacting with overseas employees without a firm grasp of the language or proper training.
