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Employing the service concept as an important driver of service design decisions raises a number of interesting questions for research which are discussed here.
The net effect is that the primary driver of service user involvement typically remains one of tokenism rather than genuine patient-centred care.
Finally, longitudinal continuity, defined as sustained follow-up over time, is a core component of global care and a major driver of service utilisation for patients with considerable needs, such as individuals with SMD [ 60- 62].
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The same control box would also monitor a car's diagnostics remotely so that dealers could apprise drivers of service bulletins and even schedule appointments.
It was not assumed that consumers would be decision makers about service provision, but rather be drivers of service demand.
Elucidating the drivers of service use patterns for newcomers is important since Canadian immigration policy and other factors contribute to variation in regional immigration patterns over time.
For each of the 4 service delivery outcomes, logistic regression models were specified using a combination of variables hypothesized to be supply- and demand-side drivers of service utilization.
This study set out to explore whether, and in what ways, the process of HIV scale-up influenced key drivers of service quality and responsiveness in four Zambian health centres.
Dixon-Woods and colleagues' concept of candidacy offers a helpful lens through which to explore non-engagement but needs to more explicitly relate to how material and systems level drivers of service utilisation operate to exclude disadvantaged groups.
In many contexts, incentives are misaligned between physicians as drivers of service use and health regions seeking to constrain costs, and when these two key actors are not proactively working together it is extremely difficult for a unified approach to priority setting to be taken up.
But important drivers of services, such as new installations of enterprise resource planning software, are slowing down sharply.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com