I wrote that some tasks are best performed by government (especially policing), some by non-profits (for example mission-driven health and social welfare programs) and some by private firms (customer driven services and manufacturing).
In doing so, this paper makes an important theoretical and managerial contribution towards the understanding of FLEs' empowerment and its relevance in high contact data driven services.
A systematic review of the extant literature of big data and FLEs has helped to understand that FLEs need empowerment to adapt their services in high contact big data driven services.
To facilitate effective service delivery in high contact big data driven services, FLEs need empowerment on multiple levels and there exists a significant gap in the literature about these constituent dimensions.
Venu Shamapant is a co-founder of LiveOak Venture Partners, an Austin, TX based early stage venture capital firm that focuses on technology and technology driven services companies based in Texas and the Southwest.
Unlike Somalia's thriving telecoms sector, where two decades of lawlessness, lack of regulation, and cut-throat competition for an increasingly mobile market have driven services up and prices to rock bottom (less than one cent per minute), internet in Mogadishu has been archaic.
