Since PZB's [ 9] publication, SERVQUAL has been the target of substantial scrutiny whilst also dominating service quality assessment [ 10- 15], being applied to numerous settings, including health [ 16- 20] but not to ERSs.
One out of three of Westchester's 870,000 inhabitants is Italian, and in many cases they dominate services-e.g.
There is a huge productivity gap between Korea's export-oriented chaebol and small and medium-sized firms (SMEs) which dominate services.
The ferry service, owned by ex-Forbes 400 member Arthur E. Imperatore Sr., 77, and his sons, dominates passenger service on the river.
The Xbox Live online service has grown to 2 million subscribers paying $50 per year, but profanity and occasional racism now dominates the service, alienating older players who prefer a little sportsmanship.
The interests of SAS are concentrated on international aviation, but, directly and indirectly, it also dominates domestic service.
The City of London dominates financial services in the EU, despite the UK being outside the euro.
I have founded many charities where fundraising dominated over service development.
The home market, dominated by service industries, is still booming retail sales grew by 4.6% in the year to May.
But Sharapova, despite 11 double faults, began to dominate her service games while Bartoli struggled to hold hers.
