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In the literature on exhaustion, emotional dissonance is the discrepancy between authentic and displayed emotions as part of the job (e.g., Heuven, and Bakker 2003; Grandey 2000; Rutter and Fielding 1988; Zapf 2002).
One way of understanding this art is as a distrust - of displayed emotions, words, abstractions.
The results from an experimental study provide strong support for the dual-mode consumer responses (felt emotions and displayed emotions) and for the moderating effect of psychological closeness on consumer responses.
For example, social information about others, such as their moral status [10], incidental feelings [11] or displayed emotions influence decisions towards them.
Standard face stimuli of Ekman and Friesen were used, in conjunction with a morphing procedure (42) such that faces displayed emotions at 80% intensity.
However, there were no deficits in naming the displayed emotions, nor differences regarding the subjective ratings of the negative and neutral facial expressions.
Similar(53)
After the putt at No. 16 disappeared into the hole, Rosales pumped her fist as the gallery roared, one of the few times she displayed emotion.
Being emotional or displaying emotions is not emasculating.
Woods wastes no energy displaying emotions.
In an effort to appear more compassionate, many managers are taking a kinder, gentler approach, displaying emotions that range from empathetic to simply pathetic.
Nothing out of the ordinary, perhaps, except that Nao is a robot — the world's first that can develop and display emotions.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com