"We will continue to make cuts unless we have intelligent discussions with users about how you can make savings".
Several planners with different responsibilities describe how they use CSI and image measurements as the basis for discussions with users, and how they verify the results using local contacts and consultation groups.
The results of the interview data analysis were triangulated with the researchers' insights derived from observations of the IS use, discussions with users (DMOs) during the exercises and analyses of archival data, which enabled us to build a clear, in-depth understanding of the studied case from the compiled qualitative data [43].
The portal intervention may also prove to be useful to health professionals themselves, who may choose to use or reference it in their discussions with users.
Progress and results According to a qualitative review (face-to-face and focus group discussions with users) conducted after piloting the SIC, three main results were obtained: The tool was quickly adopted by technical partners as its design fits for local purposes in local languages through participatory assessment.
When we asked the planners how they set about getting information about what users want, they described how they combine different methods: results from CSI are combined with focus group interviews, officially registered correspondence, the customer database Kundskap, discussions with user organizations, conversations with the public, and so on.
Very few respondents reported built-in feedback systems (4) or organised discussions with user representatives (6).When asked to select between a range of indicators (reliability, continuity, access, no duplication, no conflict between professionals) there was no consensus about the best indicators of IPW.
The question attracted significant discussion, with some users sending us long and detailed comments.
It's open source, under a GPL license now but Germany based developer Arash Yalpani says he will be switching to LGPL after discussion with initial users.
However, much of the discussion with service users centred on a lack of safety on wards.
