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We've found this discrepancy in service and health care settings: When asked what they'd like to improve, frontline employees tend to focus on customer satisfaction, while their managers are looking for ways to boost sales and reduce transaction times (in call centers) or to increase efficiency and protect against legal liability (in hospitals).
In Myanmar and Vietnam, for example, limited access to HIV testing and counseling by key populations may be related to geographical discrepancy in service provision and possible sub-optimal linkages across these projects [ 18, 35- 37].
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National, regional, district and sub-district levels were included (Table 1) to explore any discrepancies in service provision among the levels as well as differences between the cadres.
Demographic variables do not account sufficiently for the discrepancy in health service use and costs, overestimating cost variations between care providers and misidentifying outliers [ 2, 3].
The Child Support Services will resolve issues pertaining to poor customer service, discrepancy in payments or billing, timeliness of service, and decisions about closing on a child's case.
It appears that some of the discrepancy in receipt of preventive services between men and women younger than 50 results from the difference in the number of visits to healthcare providers.
These discrepancies might be linked with variablities in service availability, accessibility, and demographic characteristics.
We noted a discrepancy in the rate of rehabilitative service utilization between cancer and non-cancer patients in the department of plastic surgery.
It remains important to continue to monitor the discrepancy between them as a reflection of inequity in service provision.
This implies that the discrepancy in the utilization of inpatient services between the two groups may be mainly attributable to more frequent hospital admissions among the MA group, but may not be attributable to higher intensity or use of healthcare resources during hospitalization.
Discrepancies in the food service contract, one of the largest in Afghanistan, were first publicly revealed in a Defense Department Inspector General's audit in March 2011.
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