Moreover, the parental satisfaction was assessed to reflect the healthcare satisfaction, but to some extent, it may be different from the patient's satisfaction.
Practical reliability of this kind, however, is very different from theoretical satisfaction; the task of the metaphysician is to challenge all assumptions and finally arrive at an account of the nature of things that is fully coherent and fully thought-out.
Enablement is a concept developed by Howie and colleagues which is related to, but different from satisfaction [ 54] The concept draws on the themes of patient centeredness and empowerment, and on the patient's perceived changes in understanding, coping, and confidence.
The factor analysis further supported the construct validity as the CARE Measure items loaded highly on one factor showing that they capture the same concept, which was different from overall satisfaction and patient enablement.
Using a status measure, patients' satisfaction with a new treatment may appear to be no different from their satisfaction with their old treatment when they already felt satisfied with the previous treatment, and differences between treatments may be underestimated.
Interestingly, the Patient-Reported Outcome (PRO) that we focused on in this study with regard to the success of multi-modal pain therapy still seems to be different from therapy satisfaction as one Australian study had suggested [ 49].
That sure is different from the commercial world where the customers' collective satisfaction, in most cases, determines the success or failure of the business.
On closer inspection, the TSQM II items that capture 'Effectiveness', 'Side-effects', 'Convenience' and 'Global satisfaction' are significantly different from the ACTS Burdens and Benefits items.
We hypothesized that satisfaction with nurse-led telephone follow-up, regarding general satisfaction, interpersonal aspects, technical competences, and access of care, could be different from satisfaction with hospital follow-up.
Data from the satisfaction questionnaires were tabulated and from this totals and proportions or percentages in different categories were established.
