It is worth noting however, that in the appraisal of the dependability of the research, issues of confirmability are also addressed and these are discussed further below.
To assure the credibility, transferability and dependability of the research, we adopted a combination of Creswell and Miller's procedures and Maxwell's 'checklist of validity' [ 49].
It is proposed that dependability of the qualitative research study can be established by assessing the studies in the review using the above criteria.
Regarding dependability (consistency), each stage of research was documented and various cases were analyzed until a consensus was reached between the researchers.
An assessment of the quality of reporting can allow readers to make an informed judgement about the credibility (can the research findings be trusted?), dependability (is the process of research logical, traceable and clearly documented?), transferability (are the research findings relevant to other settings?) and confirmability (are the research findings and interpretations linked to the data?).
Each synthesised finding from the review is then presented along with the type of research informing it, a score for dependability, credibility and the overall ConQual score.
Unfortunately, only a limited amount of research has explored the topic of employee perceived dependability of e-business, and the concept lacks measurement tools.
To ensure dependability of the data, an additional researcher (K.B).
Regarding dependability, the research design is well documented and the team regularly reflected upon the process.
