"From the standpoint of our work, it's so easy to talk to one another about what is going on, and often we deal with difficult things like tough diagnoses, but he also does a good job of putting the work down.
" It's not always necessarily that you're breaking bad news, I think you just need to see kind of more examples of people, explaining things, dealing with difficult relatives, that sort of thing".
One book in particular--When Things Fall Apart, Heart Advice for Difficult Times--about dealing with difficult emotions was hugely helpful.
Watch "Dealing with Difficult Co-workers".
Concern for people and the organisation, courage to deal with the difficult things, understanding the perspective of others, willingness to take a risk, make a decision, being willing to do things differently, and being open to feedback and bad news.
"Dealing with those things could be more difficult than the amputations themselves," Mr. Stieglitz said.
Dealing with these things takes time.
IT skills and past experience of dealing with a difficult colleague are the kinds of things you might expect to be asked about at an interview, but unless you're planning to go into sports logistics, the number of tennis balls used at Wimbledon is unlikely to be something you've research in advance.
