"From a customer standpoint, if you can get the best of breed from each, throw in Google for e-mail and documents, how is that not better?
"I don't think, being in Japan, that he or many people had a sense of just how stirred up things were in the U.S., from a regulatory standpoint, from an administration standpoint, from a customer standpoint, from a dealership standpoint," said James E. Lentz, the president of Toyota Motor Sales U.S. A
"It's given us some valuable feedback on what's important from the customer standpoint," he said.
"From a customer standpoint, we've spent a lot of time and effort to make this fun and something kids really engage with," Parker said.
However, Cook's repeated focus (at least publicly) on framing the issue from their customer's standpoint rather than from Apple's, is a testament to the firm's singular customer focus and might help explain to those who only see this issue in black and white terms why the smartphone maker is taking the approach that it is are taking.
From a customer service standpoint, it's "infuriating," he said.
"I think we're finding, from a customer convenience standpoint, they like to have redundant, frequently used controls on the steering wheel," said David H. Hoffmeister, a human factors specialist at Ford.
Therefore, it seems quite necessary to make electric vehicles from a customer's standpoint more attractive.
Emphasizing the value from the customer's standpoint generates premium pricing.
We understand what it takes from a customer experience standpoint, from a logistics standpoint," notes Saul.
