For example, one respondent described one of his customers "wanting to commit suicide, because of family discord and debt", while another respondent wrote about his customer "regretting to accept becoming a guarantor".
"To our loyal passengers and customers, we regret to inform you that Premier Cruise Lines was forced to suspend operations of all its vessels indefinitely," the recording said.
To our Valued Customers, We regret to inform you and apologize for this inconvenience, but Social.FM will be shutting down the system on July 31st , 2008
An industry in which seven out of 10 customers said they regretted taking out a loan.
You may have made a one-time purchase, but a customer who regrets purchasing your product won't return a second time and probably won't recommend you to anyone else.
However, after the adverse publicity caused by the campaign, Atari pulled out, and sent letters of apology to wrongly targeted customers a year later, saying it regretted the distress caused.
And as the Gartner research shows, companies that create an "easier" buying experience are rewarded with more satisfied customers who are more likely to repurchase (customers who experience regret over a complicated process are 50% more likely to engage in anti-advocacy behavior).
Neil Clitheroe, chief executive of retail and generation, said: "We work hard to protect our customers and we regret that we've had to announce a price increase today".
"We are working closely with our customers and we regret any disruption this situation may have caused".
"FedEx Supply Chain places a high priority on the safe handling, packaging, and transport of our customers' products and regrets any inconvenience this recall may cause".
