Motivating employees to perform these tasks would be routine; motivating customer-operators has required a complex, evolving mix of rewards and penalties.
However, DRT projects may fail: it is not only important to solve the underlying model in an efficient way, but also to understand how different ways of operating the service affect customers and operators.
According to the boss of one large operator, Nokia became complacent and forgot that it had to keep its real customers, the operators, happy.
The company's main customers are operators of truck or trailer fleets, mostly based in Europe.
But in order to provide some certainty for customers, tour operators have cancelled their entire summer programmes.
The idea, he says, is to be more responsive to customers.Next, operators can start to offer different DSL services aimed at different types of user.
And so, instead of being able to charge Google to reach its customers, cable operators, absent net neutrality, may have to pay programming fees to Google.
For the sake of gaining benefits to customers and operators everywhere, I wish my successor well.NEIL KINNOCKEuropean Transport CommissionerBrusselsSIR We agree that it is high time to open up fully the skies between Britain and America.
It may be the first to be offered free to low-tariff customers after operators' subsidies, says Francisco Jeronimo of IDC, a research firm.The new phones have more going for them than price and cool Nordic design.
A reliable, yet affordable technique will obviously be preferred by customers and operators alike.
