She has worked in various customer-facing roles for six years, in both sales and service.
As someone who has worked in several customer-facing roles at startups, I understand that, in the value hierarchy of the tech industry, non-engineering roles are considered second-tier.
One question I've found to be extremely powerful as a predictor of how well people will do in customer-facing roles is to ask for specific names of people they've worked with as those people moved between companies or roles, or as the candidate moved between companies and roles.
This is especially problematic with employees who have customer-facing roles.
While this comes naturally for common positions such as sales and customer-facing roles, the real challenge comes for technical driven positions.
People who have no business working in customer-facing roles mishandle situations that are brought to their attention, and everyone loses.
These are workers in customer-facing roles, with only their mobile device to hand — so healthcare workers, restaurant and retail staff, teachers, blue collar workers and the like.
Even when robots are deployed in customer-facing roles, there will still be plenty of need for humans to train and maintain them, as even the best struggle with the nuances of human behavior.
The company said 102 customer-facing roles would be axed as a result of the store closures, while it planned to cut a further 218 jobs "following a review of the retail workforce".
"We have solved a simple but all too common problem for people in customer-facing roles — knowing when to talk to which contact and how to reach them most effectively.
With the additional funding, Behar says Quri will grow its now 27-person team, potentially doubling it or more by a year from now, with added engineers, designers, product managers, and customer-facing roles.
