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Highly profitable customers with higher expectations and more attractive choices defect, and less desirable customers stay around, diluting the company's profits.
The downside of that type of differentiation plan is that a customer service bungle hits you harder than it would another airline, since travelers with high expectations are that much more disappointed when their experience doesn't go well.
Friday began with high expectations for Facebook.
I came here with high expectations.
Ryan signed Tomlinson with high expectations.
They come with high expectations.
They came together with high expectations.
He came to camp with high expectations.
Rich valuations come with high expectations.
"This is a major market with high expectations.
Customers have high expectations and are empowered with abundant choices.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com