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Knowing customers well is crucial, entrepreneurs say.
Recommendations designed to enhance health care customer well-being are provided, as are directions to guide future work.
And if you get the impression that Mr. Drexler seems intent on personally selling J. Crew to each and every potential customer, well, that's because he is.
Given how insecure the online world is (see, for example, the recent catastrophic attack on the Swift banking system), many of your most lucrative customers will be overseas banks, some of whose customers may well be of interest to GCHQ or HMRC.
The days of BA going the extra mile to help its loyal customers may well be over, in our view.
Customers may well be better off taking advantage of TalkTalk's 15% discount if the bill is paid early each month.
It is an idea so obvious that one wonders why it isn't an established part of online shopping already: merchandise returns would drop, customers might well be happier and the Web site would earn a commission for every sale.
Commentators have usually associated competition with improved economic efficiency and customer well-being: they have regarded it as "a good thing", at least in the abstract or when it only affects others.
"What you have to appreciate is that, for my customer, it may well be that the alternative to buying the washing machine is they go to the launderette every weekend".
Starbucks has loyal customers who may well be prepared to hear its side of the story.
Starbucks has loyal customers who may well be prepared to hear out the firm's side of it and judge the case on its merits.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com