The average customer visits two to three times a year to create a customized animal, or to buy outfits.
He was back on a plane within hours, after a couple of customer visits.
But it lowered its sales and earnings forecasts after customer visits fell.
Mr. Bezos and his lieutenants reasoned, Mr. Stone writes, that "lower prices led to more customer visits.
They tagged along on customer visits and had roundtable discussions with senior company executives, including the chief operating officer.
In the last quarter of 2007 Starbucks recorded its first ever year-on-year decline in customer visits in America, easily its biggest market.
Everything can be recorded: not just every transaction, but which web pages a customer visits, how long he spends there and what banner ads he clicks on.
Grosvenor [casinos] continues to be the star of the show, but Mecca has also shown its first growth in customer visits for a decade.
Makoto Usui, director and general manager of information systems at Seven-Eleven, said the average customer visits a Seven-Eleven stonceonceveryry other day.
Conversion rates -- the proportion of online customer visits that turn into actual orders -- as well as the rate of repeat customers, improved slightly, according to the study.
Starbucks, the world's largest chain of coffee shops, lowered its profit and sales forecasts yesterday after reporting its first decline in customer visits.
