Mr. Castelveter said customer surveys showed that people are happy to avoid the extra stop.
Hilton, he said, "makes a tremendous amount of investment in collecting feedback" through customer surveys.
There were no comment cards, customer surveys, focus groups, or reports from incognito "mystery shoppers".
The few that track sales do so through customer surveys, not retailer reports.
You can get anything from rebates to a free mouse pad for filling out customer surveys and product registration information.
Judges are often impressed by serious market research: the results of customer surveys, for example, or of pilot sales programs.
But Procter, no stranger to focus groups and customer surveys, asked visitors to the site what else they wanted.
In some cases, clients hire Global to provide market research or customer surveys unrelated to the clients' lobbying work.
Customer surveys indicate that clients appreciate the company's support of the arts, she said, so "it's a marketing decision".
More coddling, according to customer surveys that rank Infiniti retailers at or near the top of all dealerships.
Long waits that travelers experience when they call for help are among the top complaints in customer surveys.
