LogMeIn, the makers of a variety of remote access solutions for business and personal use, is today launching a new service that will allow any company to provide video-assisted customer support, using only the camera on a customer's iOS or Android mobile device.
Will a customer support person use the system to keep track of complaints and other unresolved problems?
The company announced this week it's addressing a series of issues on the site, including spam, customer support and use of the Yahoo login, for example.
Feedback from Boxers has been extremely positive - they love TripActions' rewards program, the sleek mobile app and the genuinely fast & helpful customer support". TripActions uses custom-built AI technology to offer 24/7 proactive support which the company claims has a 97% customer satisfaction rate.
For example, Zendesk, which provides integrated customer support portals, used cloud data analytics and forecasting to better manage and plan for growth leading up to and after its IPO process, which helped save the company time and kept all levels updated on its growth trajectory.
There are hundreds of plugins that let you accept payments with Stripe, embed a TypeForm, use Intercom for customer support via chat, use Mixpanel, etc.
Compared to the tired and unemotional phone-based customer support I'm used to, Alica's emoji use seemed natural and pleasant.
Customer support technicians also use LogMeIn's products to take control of people's machines and fix their PC problems.
Bicycle is a full-stack customer support service that uses AI to answer customer questions 24/7.
For example, marketers and customer support can be using a CRM to help manage the customer lifecycle.
