Sentence examples for customer support technician from inspiring English sources

U.S. Quickly, a company that provides education consultation to immigrants, told him that the University of Northern New Jersey was approved by DHS to authorize curricular practical training, a type of school credit for his work at Apple as a customer support technician.

Smith says that when he asked his Web host to help him figure out what had happened, a customer support technician reassured him that it was a common hack, probably perpetrated by a "script kiddie"–a relatively unskilled attacker using automated hacking tools.

Customer support technicians also use LogMeIn's products to take control of people's machines and fix their PC problems.

That is, each support technician, with the customer's permission, is given remote access to the customer's computer to check settings and other potential causes of a snag.

TTR Data Recovery Technologies has the expert technicians, knowledgeable customer support staff, and the laboratory facility to solve most disaster recovery crisis quickly, efficiently, and cost-effectively.

Beginning last November Dell also prodded its customer support staff to team up with technicians to answer technology questions, thereby cutting by two-thirds the number of times a caller is transferred.

When viewing the video, the support technician can the "draw" on the customer's screen to point out where the problem is, as they walk customers through how to fix it.

Field technicians are now more productive, using a wireless dispatching system tied to Emcor's customer support center.

TechSee's customers — the companies running the customer support — say they have on average seen a 40percentt increase in customer satisfaction (NPS scores), a 17percentt decrease in technician dispatches and between 20 and 30percentt increase in first-call resolutions, depending on the industry.

The Knowledge Management Program improves the customer support experience by continuously improving the self-help opportunities presented to the Stanford Community, while continually aligning internal documentation & processes between service owners and support technicians.

Instead the telemarketers concentrate on customer support.