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Remember, social media has become such a huge customer support platform because customers have demanded it.
Freshdesk, which has raised $1 million in funding from Accel Partners, is debuting a new version of its cloud-based customer support platform today.
After over a year in development and private beta, Assistly is now making its SaaS customer support platform available to the public.
Assistly, a cloud-based customer support platform, raised $3 million in funding in January of this year from Bullpen Capital, Index Ventures, Salesforce, as well as several other angels and VCs.
For example, on-demand customer support platform, Directly, or on-demand security platform, Bugcrowd, both quickly aggregate the most relevant experts to the problem at hand and direct them to providing and enterprise-grade level of service.
Freshdesk said that it's the first customer support platform to offer this kind of integration, a shot across the bow of its two largest and well-established competitors, Zendesk and Salesforce's Desk.com.com
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Yet customer support platforms have been slow to get the message.
If you're looking for an enterprise solution that allows your company to be entirely channel-agnostic, your luck may be improving of late, with developers of customer support platforms finally realizing that the best way to keep things frictionless for the customer is to make things frictionless for human customer agents who support them.
Adding a knowledge base to a customer service support platform makes sense, so the offering is sure to be popular amongst Zendesk's 10,000 customers.
Pure Chat is a customer support oriented platform that offers excellent service, reliable tools and features for incorporating a live chat feature within your eCommerce websites.
Beginning investors can minimize their risk by trading on sites that offer outstanding customer support, intuitive platforms and comprehensive educational resources to make trading easy and profitable.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com