The computer giant's subcontinent subsidiary, Dell India, has two sales and customer support offices in India.
Customer service, customer support, back-office processing and bilingual support for English and Spanish.
The company starts by installing a free iPad, loaded up with Q software and FaceTime-based cusupportsupport, in the office on a wall-mount.
T-Mobile and MetroPCS claim the merger will result in $1 billion in "cost reductions" in both customer support and back office operations (see p. 42-44 of their merger request to the FCC), euphemisms for job loss and outsourcing.
Wagner said the company, which is based in Israel, wants to build out the customer support and success part of the business by opening and staffing a support office in the U.S.somewhere in Silicon Valley.
TaskUs, the business process outsourcing service that moderates content, annotates information and handles back-office customer support for some of the world's largest tech companies, has raised $250 million in an investment from funds managed by the New York-based private equity giant, Blackstone Group.
This will also include establishing a U.K.-based technology development hub — which represents a major market for Planday — as well as to grow sales and customer support teams in its London office.
"We agree with her comments about the high costs of living in San Francisco, which is why we announced in December that we are expanding our Eat24 customer support team into our Phoenix office where [we] will pay the same wage".
HSBC says the U.K. job cuts are part of a plan begun in 2000 when it started transferring some back-office and customer support work abroad, and which will leave about 87% of its 55,000 U.K. staff based there and about 13% in service centers in Asia by the end of 2006.
