As the industry reshapes itself amid declining competitive pressures, some airlines have the opportunity to rebrand parts of themselves in a higher-premium niche, said Paul D'Alessandro, the customer service expert at Pricewaterhouse.
Customer service expert John Tschohl (wearing a red tie) stands with a group he spoke before at a seminar in Moscow.
Today's post is first in a two-part series with Nancy Friedman, speaker, author, customer service expert and president of "the Telephone Doctor," from St . Louis Mo.
He's a content marketing and customer service expert, consultant, thought leader, keynote speaker, and podcaster who's practically dominated his industry.
After losing his luggage on a business trip to Russia last month, customer service expert John Tschohl says he won't fly on Aeroflot again.
Former Marriott executive and customer service expert Steve Curtin believes committing is key, "Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer". Only one question remains.
"Here is the Jedi Mind Trick to make you craved by your customers, envied by your competitors, and raved about in your industry: treat all customers like they are a celebrity," says international customer service expert Geoff Ramm.
