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'customer service representative' is correct and usable in written English.
You can use it when referring to someone who works in customer service. For example, "The customer service representative was helpful and knowledgeable about the product."
Exact(59)
Customer Service Representative: Absolutely.
Customer Service Representative: Hold, please.
Yes, a customer service representative wrote back.
Customer Service Representative: Thanks for calling.
Customer Service Representative: No. P.B.B.: O.K., thanks.
Customer Service Representative: May I help you?
Customer Service Representative: No. P.B.B.: No? Customer Service Representative: You already have an account.
Customer Service Representative: But you are a customer.
Customer Service Representative: But you already have an account.
"Sorry, it's a little confusing," the customer service representative said.
Customer Service Representative: O.K., I just opened the account.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com