Babygear, which had developed a reputation for poor customer service, posted this message on its site: "For credit on items that you did not receive, please contact your credit card company directly to dispute any charges".
Meyer's customer-service posts didn't say "hire me" — but they had that effect anyway.
On one internal blog, called Google Love Notes, the customer service staff posts thank-you notes from users.
But last summer, fed up with too many aggravating run-ins with awful customer service, Mr. English posted a blog entry that reverberated around the world: a "cheat sheet" that explained how to break through automated interactive voice-response systems at a handful of companies and speak to a human being.
One Reddit user shared how they were able to obtain a refund from customer service, and that post soon went viral.
"Retailers think of using customer service to resolve consumers' post-purchase problems," Mr. Kelley of Forrester said.
After a housing listing has been created, it will be reviewed by a Places4Students customer service representative before being posted.
The Communications Workers of America, which represents more than 7,000 active customer service and sales agents, posted details of the airline's requests on its Web site.
The airline failed to post "customer service and tarmac delay contingency plans on its website" and "adequately inform passengers about its optional fees" by the required date, a news release issued by the department said.
(Jaunted) Air India Fined The federal Department of Transportation has fined Air India $80,000 for failing to post "customer service and tarmac delay contingency plans on its website" and "adequately inform passengers about its optional fees" by the required date, a news release issued by the department said.
