United has struggled with customer service issues.
He added, "We take customer service issues very seriously".
"But these customer service issues did not affect our ability to collect tax.
It recently created a new 200-member team to focus on customer service issues.
Many complaints related to defective products and customer service issues, while almost a quarter were about sales and business practices.
Today, GetHuman.com receives millions of visitors a month, helping people with customer service issues at places like Verizon and Comcast.
Other companies are set to follow its lead but will have to learn from its experience when it comes to customer service issues.
First Utility is also struggling with customer service issues, according to a number of postings on web forums including moneysupermarket.com, Google and MoneySavingExpert.com.
But with only 300 bikes and about 30 stations, Mr. Pugliese said, "we could manage any customer service issues at the local level".
"A lot of people are looking at customer service issues in this industry, so we act as a go-between," he said.
Daniel R. Hesse, Sprint's new chief executive, was candid about the company's customer service issues, which have persisted for more than a year.
