The second differentiating effort will be benchmarked customer service.
These distinct but complimentary services will have benchmarked customer service, something that the industry is not known for having.
Sigmund's Gourmet Pasta will reinvent the pasta experience for individuals, families, and take-away customers with discretionary income by selling high quality, innovative products at a reasonable price, designing tasteful, convenient locations, and providing industry benchmark customer service.
StellaService, a startup that measures and benchmarks the customer service performance of online businesses, announced this morning that it has raised $15 million in series B financing.
Armed with the kind of customer knowledge and analytics that best practice online retailers such as Amazon take for granted – long recognised as a benchmark of customer service excellence – this can then revolutionise the quality of service the police deliver to the public.
The firm's chief executive Olaf Swantee explained that they want to "establish a new benchmark" for customer service in telecommunications.
So, it's time to benchmark healthcare customer service against the best in service-intensive industries, because that's what your patients and their loved ones will do.
Southwest Airlines did not become one of America's most admired companies and a benchmark for customer service by resting on its laurels.
In other words, healthcare providers and institutions compare themselves to each other – to the hospital in the next town, the surgeon in the next O.R. – and benchmark their customer service accordingly.
Private sector companies are beating a path to a borough council's door following its success in a benchmarking survey for email customer service.
Steve Jobs innovated around the customer experience by benchmarking against the very best models in customer service.
