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Customer satisfaction time window of node i (i ∈ D).
Positive deviation from customer satisfaction time window for node i (i ∈ D).
Negative deviation from customer satisfaction time window for node i (i ∈ D).
Cost per time unit of deviation from customer satisfaction time window.
The customer satisfaction time window is the time window in which customers incline to receive their demands.
In real cases each customer has a tighter preferable time window and product delivery during mentioned time will have more customer satisfaction, so in this study customer satisfaction time window (TWS) is considered inside of a hard time window (HTW).
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Constraints (15) and (16) compute the deviation from customer satisfaction time windows.
Equation (1) minimizes the total transportation cost and the cost of deviation from customer satisfaction time windows.
In this phase consolidation decisions like: loaded/unloaded products, fix and variable time for loading/unloading and customer satisfaction time windows are considered during the search.
In their model, deviation of service time from the customer-specific time window against a decreasing customer's satisfaction level is accepted.
District managers and leaders in headquarters can monitor hiring, customer growth, employee satisfaction, and customer satisfaction in real time.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com