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According to this table, it is obvious that in terms of the objective function, customer satisfaction has not been considered as a variant of the PRP yet.
The second objective function considers customer satisfaction, and the third one maximizes the production of the developed and new products.
The Eqs. (1) and (2) are the objective functions, maximize customer satisfaction and minimize total cost of the product, respectively.
Later, QFD became a comprehensive design system that links customer satisfaction with various business processes and functions.
It should be noted that the weight coefficients of the two objective functions, total profit and customer satisfaction index, were assumed to be 0.7 and 0.3, respectively.
Model 1 tests the mediation role of customer satisfaction in the relationship between perceived quality and customer loyalty intention.
Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization.
For new product development, quality function deployment (QFD) is a useful approach to maximize customer satisfaction.
Utility functions are used to quantify the level of customer satisfaction or the benefit of usage of certain resources.
Quality function deployment (QFD) is the product development process to maximize customer satisfaction.
Specifically, a function formulated by the neural network is proposed to predict customer satisfaction realised by each human resource so that each human resource can be prioritised in terms of customer satisfaction.
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