"Every anecdote from a customer matters," he was told.
HSBC responded, via e-mail, that it could not comment on "individual customer matters".
And that leads me to the next point... 2. It should delight Why does creating a positive emotional state for your customers matter?
Early on, when GitHub was still growing and developing its product, being able to attract employees who understood and were immersed in the ethos of the customers mattered.
Their leaders created a culture where customers mattered.
The way leaders talk about the business and customers matters.
It doesn't matter what business you're in, how you treat your customers matters to the employee morale but more importantly, the bottom line.
Under the strategy, retailers are available to customers no matter where the customer is, and no matter when they want help.
All the usual business headaches — personnel, logistics, marketing, customer service — matter more than ever.
In a May study, the research firm found that half of the sites took two days or more to respond to inquiries, while consumers say they expect a customer service matter to be resolved in six hours.
