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As the head of one smaller UK chain, who immediately agreed to book Alice In Wonderland, says: "The customer is changing, the content is changing, and I'm not sure the film industry has caught up with this yet".
When a bank customer stops automatic payroll deposits or remittance transfers, for example, who in the organization should be alerted and tasked with finding out whether the customer is changing jobs or planning to switch banks?
What if the customer is changing over from, say, a Toyota Prius, which might deliver nearly 50 miles per gallon?
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This is important because the makeup of your customers is changing.
"The whole nature of how Lucent sells to its customers is changing dramatically," says John Petrillo, executive vice president of strategy and business development at AT&T and one of Russo's former bosses.
If customers are changing their preferences, the industry needs to change its ways".
"Customers are changing, and it's important to recognize that things change and you have to keep moving," said Max Zanardi, general manager of the hotel.
They are motivated to embrace change and flow with their customers -- which is good since their customers are changing, too.
But customers were changing.
Your industry, your competitors, your customers are changing at an unprecedented rate.
Customers are changing to smaller cars, a part of the market where Ford's rivals are stronger.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com