Customer loyalty is considered an attitudinal construct reflecting the customer intention to purchase again from a brand (Frank et al. 2012, 2014).
But now, in an odd ripple effect from Enron's collapse, a standard is emerging that banks and investment houses need to know their customers' intentions as well -- and could be on the hook for huge sums of money if they do not.
It can be defined as customers' intentions to repurchase products or services from the same retailer as well as spread their experience of buying and using the product or service to their friends [56 58].
The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intentions and adoption of Internet banking.
"…then we begin to craft around our intention…" What about, you know, your customers' intentions?
The great nightmare of these "usury experts" lies in the customers' intentions to board a boat and be smuggled out of the country, without returning to them what is theirs.
The results provide support of the extended TAM model and confirm its robustness in predicting customers' intention of adoption of IB.
In this study, we use a response surface model based on a conjoint analysis of service profiles in the context of mobile phone service to examine the dynamics of multi-channel service attributes and their influence on customers' intention to renew a service agreement.
Therefore, it was not possible to discuss the detailed effects and outcomes on the customers after conversation with owners/managers, e.g., how many people avoided suicide, and the customers' intention to talk and consult with a professional regarding their personal/private problems.
As shown in Table 3, the regression coefficient of perceived quality loyalty intention and customer satisfaction loyalty intention constructs were different.
