customer got in touch

USAGE SUMMARY

The phrase "customer got in touch" is correct and usable in written English.
It can be used when referring to a customer initiating contact or communication with a business or service provider. Example: "The customer got in touch to inquire about the status of their order."

✓ Grammatically correct

News & Media

Formal & Business

Wiki

Human-verified examples from authoritative sources

Exact Expressions

1 human-written examples

But late last week, another former customer got in touch with her and told her about Whitaker's involvement with World Patent Marketing.

Vice

Human-verified similar examples from authoritative sources

Similar Expressions

59 human-written examples

More worryingly, it implies that any customer getting in touch *is* actually bothering them – it's just they're OK with it.

The Guardian - Opinion

When customers get in touch with Mr. Wynn, he secures their charge card number and sends them the requested piece so they can review it for 30 days.

The New York Times

While most of Mr. McHugh's customers get in touch with him through his Web site, www.classicpinball.com, David Jasinski, a 47-year-old lawyer from Montclair, met Mr. McHugh at a collectors' show.

The New York Times

Justin Martin, the assistant sales manager at the Haines City Citrus Growers Association, said a distributor who was a new customer recently got in touch with the cooperative of 200 growers, situated just south of Orlando.

The New York Times

Customer John Davies got in touch with the BBC saying he had given up at the store on Friday morning.

BBC

In a call, she stressed that the number of faulty U.S.B. connectors was small, but that the exact number was hard to determine because the company counted only customers who got in touch directly, as opposed to returning the camera to a store.

The New York Times

Since then more unhappy customers have got in touch with us about the car dealership run by father and son, Ceri and Shaun James.

BBC

After our intervention, Asda's customer service team got in touch with you to try to resolve the matter and to apologise for any inconvenience – and we gather all has now been sorted.

The Guardian - Money

A number of customers who have got in touch with the Guardian have complained that Livedrive had cut them off even though they have not changed their use of the service.

The Guardian - Tech

Last week it emerged that criminals had set up a fake NatWest Twitter account, @NatWest_HelpTM, which tweeted customers who had got in touch with the bank's genuine social media team, and directed them to a fake NatWest website which asked them for part of their pin number and their full password.

The Guardian - Money

Expert writing Tips

Best practice

Use "customer got in touch" when you want to emphasize that the customer initiated the communication. It's a clear and straightforward way to describe the action.

Common error

Avoid phrasing such as "contact was initiated by the customer" when "customer got in touch" is more direct and easier to understand.

Linguistic Context

The phrase "customer got in touch" functions as a declarative statement, indicating that a customer initiated contact with a business or organization. According to Ludwig AI, this phrase is correct and usable in English. Examples show its use in various news articles and business contexts.

Expression frequency: Common

Frequent in

News & Media

45%

Formal & Business

30%

Wiki

15%

Less common in

Science

5%

Encyclopedias

3%

Reference

2%

Ludwig's WRAP-UP

The phrase "customer got in touch" is a common and grammatically sound way to describe a customer initiating communication. As Ludwig AI confirms, it is a correct and usable expression. It's frequently found in news articles and business communications. For more formal contexts, alternatives like "customer contacted" or "customer reached out" may be suitable. When writing, use this phrase to clearly indicate that the customer was the one to start the conversation. Avoid overcomplicating the sentence with passive voice. Using this phrase ensures clear and direct communication in various professional and general contexts.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

customer contacted

Direct synonym, focuses on the act of making contact.

customer reached out

Emphasizes the effort made by the customer to communicate.

customer made contact

Formal alternative, highlights the establishment of communication.

customer communicated with

Highlights the exchange of information between parties.

customer got ahold of

More informal, implies successfully reaching someone after some effort.

customer notified

Similar to informed, but often implies a more formal notification.

customer informed

Focuses on the customer providing information.

customer spoke with

Emphasizes a verbal interaction.

customer corresponded with

Implies written communication.

customer engaged with

Broader term encompassing various forms of interaction.

FAQs

What does "customer got in touch" mean?

It means a customer initiated communication with a company or organization, usually to ask a question, make a complaint, or seek assistance.

Are there more formal alternatives to "customer got in touch"?

Yes, more formal options include "customer contacted" or "customer made contact".

Is "customer got in touch" appropriate for professional writing?

Yes, it is generally acceptable in professional writing, especially when aiming for clarity and directness. However, consider the specific context and audience; more formal alternatives may be preferable in certain situations.

What's the difference between "customer got in touch" and "customer reached out"?

"Customer got in touch" is a neutral way to describe the action of initiating communication. "Customer reached out" often implies a greater effort or a more personal connection from the customer's side.