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NYC's CIO explains in a blog post that the reason they ended up supporting Chromebooks and Google Apps for Education is that a number of schools were already using it, so this isn't all new customer gain.
With their prospects and customers they share emerging best practices that have nothing to do with what they sell but could help their customer gain competitive advantage.
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DirecTV, the largest satellite TV provider in the United States, reported a 16 percent increase in fourth-quarter profit as customer gains in Latin America climbed to a record.
In addition to its customer gains, Salesforce has also been in an acquisitions tear.
Cox Communications, the nation's fourth-largest cable television provider, Tuesday reported a wider loss in the quarter as charges from reducing debt offset new customer gains for high-speed Internet and other services.
Table 1: Customer Gains and Losses by Carrier - Q3 2014 Verizon had the most loyal customers in the quarter.
CIRP finds that among major mobile phone companies, T-Mobile (including MetroPCS) had a superior quarter, with both good customer retention and strong new customer gains.
AT&T has slightly lower loyalty but also higher customer gains, so both ended up in the same place, with a 6% gain relative to customers at the start of the quarter.
That is to be welcomed: their loss should be their customers' gain.
Adobe, however, points out that rental customers gain vast advantages over the old "you buy it" system.
To this end, luxury brands should create artificial barriers or initiation rituals to select which customers gain admittance.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com