Exact(27)
"Businesses don't prosper when the customer feels cheated".
"But you won't be able to determine why the customer feels that way.
The key is that the customer feels that they're the one in control of that choice.
"Worrying about how the customer feels is not in the culture here.
The customer feels they are getting a bargain but you are still getting the price you originally wanted.
We take a thumbprint, and if a customer feels uncomfortable about that, then we don't make the loan".
Similar(33)
"You never want to have a customer feel something wasn't done right".
But done well it makes the customer feel good about the company, and makes the staffers feel good, too.
Restaurants that nourish and make a food allergy customer feel safe often instantly create repeat customers.
However, the customer felt a little guilty about keeping the extra tablets.
In some cases the customer felt that their logistics purchasing skills were a strategic advantage.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com