That was an abrupt change from the be-gentle-to-the-customer ethos that guided the early move online.
With its cuddly customer service ethos, including branches featuring free doggy biscuits and coin-counting machines for children, Metro gives the impression of being a touchy-feely organisation.
There was a feeling that Bloomberg should try to hang on to his customer-service ethos.
The fixes it is introducing are cheap and easy ways of appearing less "irritating and confrontational", as Mr O'Leary describes his airline's current customer-service ethos.
From there, TELUS was able to implement leadership, learning, career, recognition and talent initiatives that employees utilized to fuel their own sense of purpose at work, in concert with the company's "Customers First" ethos.
However the offer is capped at 5,000 orders per day (that's 250,000 cards per day) in order, Moo says, to ensure a "strong ethos of customer service and to make it fair".
Many companies adopt an ethos of customer centricity but HCL clearly recognizes the value of employees.
Also, for our products, it is the key link to our ethos and customers love to visit our factory and see our commitment to quality.
But pride makes them less than unceasingly accommodating when foreigners descend, their the-customer-is-always-right ethos jotted onto stolen hotel stationery and pulled, crumpled, out of Gucci bags and fanny packs.
In a world where middle-men have their own middle-men, the Valley's egalitarian, direct-to-customer, democracy-rules-all ethos does not apply.
Unlike hotels and taxis, the ethos that the customer is always right doesn't fly in this type of economy.
