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The chapter focuses on identifying and collecting customer documentation.
One of the processrelated challenges was the formal customer interface with required extensive customer documentation.
The required customer documentation seems to fulfill mostly the documentation needs, but it can shift the focus of the work from the product to the documentation.
The required customer documentation was taken into account in planning meeting, where documentation tasks were created to ensure that the documentation was produced simultaneously with the implementation.
The required customer documentation can be taken into account in each iteration as work tasks instead of focusing to it in the end of the milestones.
Table 5 Practices related to the challenges Iteration Planning Review Frequent status meetings Product owner Backlogs Specialization of team members x x x Formal customer interface x x Required customer documentation x Multiple simultaneous projects x Emphasis on individual performance x x Different tools and tool ownership x.
Similar(54)
— know-your-customer — "documentation, pre-signed by the credit applicant and pre-signed by the credit department at T.I.B.C".
"Our front page will always have a diverse mix of people, and we use a broad definition of what a maker is, so it's not just coding systems but writing, marketing, documentation, customer support and events - all work often done by women that becomes invisible because it isn't as privileged or visible as the ethnical work".
Several pieces of its system have yet to be slipped into place, including tech support, customer service, documentation, Internet data plans and domestic calling rates.
When you see a business with that many pieces of documentation published for customer support, it's not just about support, it's about driving down the costs of support.
The classic use case for product and service documentation has always been customer support.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com