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The results presented clearly show that different customer compositions can result in significantly different feeder interruption cost estimates.
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Hence, the market turbulence is defined as the rate of change in customer composition and the change in customer preferences.
Indeed, if the customer requires a service composition, he may then precise the conditions linked to their operation such as response time, availability rate and scalability.
Added value for customers is created by feasible compositions of distributed service components.
Figure 2 The composition of the customer service quality index (all operators in the sample).
However, the different compositions of the customers of large banks compared to those of smaller size justify a different attitude of intermediaries towards relationship lending.
Accounting for heterogeneous load types offers new opportunities for group composition based on customer segmentation and would increase the generality of our results.
To exemplify the effects of the distinct rates we show the customer tariff and the corresponding composition of generation (RES, gas turbine and reserve) and load (household and EV charging) for week 17 in 2013.
The very friendly attitude of the driver is clearly a strong contribution to positive service quality for both operators, and is possibly something that is relatively easy to enhance and hence improve the overall CSQI. Figure 3 A composition of the customer service quality index of two benchmarked operators in the sample.
Chang (2008) investigated the relationship between service quality and customer value, and explored the internal composition of this relationship in the hotel industry.
Market turbulence is measured by considering the change in the composition of customers over a period of time and the change in preferences of the firm's customers over time (Jaworski and Kohli 1993).
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