customer calls

USAGE SUMMARY

"customer calls" is a correct and usable part of a sentence in written English.
You could use it in a sentence such as: "The customer calls increased dramatically after we launched our new product."

✓ Grammatically correct

News & Media

Academia

Formal & Business

Human-verified examples from authoritative sources

Exact Expressions

60 human-written examples

So the next time the customer calls, or another customer calls with a similar problem, the information is all there.

Harvard Business Review

Fixing my AdWords campaign did restore the number and type of customer calls we got.

The New York Times

Using AI to learn from prior customer calls and avoid them entirely.

Massachusetts Institute of Technology

A customer calls the police to suggest that a foreign-looking merchant might be a terrorist.

The New York Times

New technology means customer calls now roll in assembly-line style, they say.

The New York Times

Currently half of BT's customer calls are dealt with at centres in the UK.

The Guardian - Money

Despite these efforts, he's fielded some customer calls at night, to his home.

The New York Times

Getting machines to deal with customer calls is much cheaper than running call-centres with their banks of telephone operators.

The Economist

Five years ago, he said, many clients would ask him if customer calls could be handled in the Philippines.

The New York Times

The would-be customer calls a second Staples, where a salesman says, yes, we have that $449 Acer.

The New York Times

It stings when a customer calls them ambulance chasers, but there's a touch of truth to that remark.

The New York Times

Expert writing Tips

Best practice

When discussing "customer calls", consider specifying the type or purpose of the calls to provide more context (e.g., support calls, sales calls).

Common error

Avoid implying that all "customer calls" are handled solely by automated systems. While automation is increasing, many calls still require human interaction for complex issues or personalized service.

Linguistic Context

The phrase "customer calls" functions primarily as a noun phrase, often acting as the subject or object of a sentence. Ludwig examples show it being used to describe interactions, measure service quality, or discuss call center operations, supported by Ludwig AI's assessment of its correct usage.

Expression frequency: Very common

Frequent in

News & Media

57%

Formal & Business

24%

Academia

19%

Less common in

Science

0%

Encyclopedias

0%

Wiki

0%

Ludwig's WRAP-UP

In summary, "customer calls" is a common and grammatically sound noun phrase used to describe interactions between customers and businesses. Ludwig AI confirms its correctness and usability. Predominantly found in News & Media and Formal & Business contexts, the phrase serves to convey information about call volume, purpose, and handling. To enhance clarity, consider specifying the type of call (e.g., support calls) and avoid generalizations about automation levels.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

client calls

Replaces "customer" with "client", suggesting a more formal or professional relationship.

phone calls from customers

Specifies the medium of communication and the origin of the calls.

inbound calls

Focuses on the direction of the calls, specifically those coming into the business.

customer service calls

Highlights that these calls are specifically related to customer service.

service calls

Highlights the purpose of the calls, which is related to customer service.

support calls

Emphasizes the assistance provided during the calls.

telephone inquiries

Uses a more formal term for calls and highlights the information-seeking aspect.

incoming customer communications

Broadens the scope to include all forms of communication from customers, not just calls.

customer contact

General term referring to any form of contact with a customer.

customer interactions

Emphasizes the reciprocal exchange between the customer and the business.

FAQs

How can I effectively manage a high volume of "customer calls"?

Implement strategies such as call routing, self-service options, and efficient agent training to handle a large number of "customer calls" without compromising service quality.

What are some strategies to reduce the number of "customer calls"?

Improve online resources, provide clear product documentation, and proactively address common issues to minimize the need for customers to initiate "customer calls".

How to improve the quality of "customer calls"?

Focus on agent training, active listening skills, and providing prompt and accurate information during "customer calls". Consider using call monitoring to identify areas for improvement.

What's the difference between "client calls" and "customer calls"?

While often used interchangeably, "client calls" might imply a more established or professional relationship, whereas "customer calls" is a more general term.