"See, I knew you were listening to me!" the customer answered.
It does this with a portal developed that has a knowledge base that can help a customer answer any potential question they might have.
"To go," the customer answered.
When the cashier asked if the order was for here or to go, the customer answered with disbelief that she was just one person.
Mr du Toit of Bain says that organic revenue growth ie, after stripping out the effects of mergers can be predicted fairly well by customers' answers to a simple question: "Would you recommend this company to a friend?" The results for larger banks, he says, are "consistently lousy".
They started asking discovery questions and paying close attention to their customers' answers, which expanded their frame of reference and gave them new insights into needs and opportunities.
Customers answer a series of questions online to complete a return.
It turns out that a staff of 375 customer service representatives are enough to handle calls from Netflix's 8.4 million customers, answering most calls within a minute.
As for the service, a lone waitress did everything during our visits, and did it well: greeting customers, answering the phone, dealing with take-out orders and waiting on the whole room (there are 10 tables).
Smaller companies like BroadVision and Vignette lead a subsection of customer management software that orchestrates personalized marketing campaigns and Web-based systems that let customers answer their own questions online.
