Sentence examples for customer anger from inspiring English sources

The more scared of customer anger a cable provider is, the more it will pay for a channel's availability.

Jet Blue — one of JFK's biggest carriers and the focus of customer anger during major delays last February — urged such a meeting months ago.

Last night the banks were grappling with a new and potentially shattering blow to their brand reputation and growing customer anger after similar glitches 18 months ago when IT problems locked many customers out of their accounts for several days.

Michael Cook, a spokesperson for the banking union Unifi, agrees that call centre staff probably bear the brunt of customer anger but thinks the banks could go a long way to preventing this anger arising in the first place.

Your mandate: "Fix it". Customer anger is creating an uproar on the Web — Tweets galore, a Facebook group dedicated to your "victims," and scathing reviews on Amazon and other retail sites — and dozens of frustrated retailers are calling every day.

For the airline, there is also a purely economic consideration: is the potential loss of revenue that it could expect worth more than the bad publicity and customer anger it is now facing?The first two questions are bound together somewhat, and hinge around whether the customers who flocked to United's website did so knowing full well that they were taking advantage of a mistake.

Utilities are allowed to do that, but given customers' anger, nobody was in the mood to consider that possibility.

Mary Frances Luce, a marketing professor at Wharton, points out that while apologies can moderate customers' anger, they can also strengthen the negative associations between the brand and the problem.

Whereas the focus of training previously had been on writing grammatically correct letters, the new emphasis was on coaching employees on how to allay customers' anger, how to negotiate a win-win situation for customer and company, how to listen and empathize, and how to be assertive without being defensive.

Cable television purveyors sell packages of channels, representing pre-selected bundles of content that maximize their revenue — and for many customers, anger.

In a blog on Blackberry's website, Mr Chen said the company had not been told about T-Mobile's plans in advance and it understood its customers' anger.