Schlumberger has proven itself unafraid of contentious customers, with operations in autocratic states widely criticised by human rights groups and western governments.
Last year, in a particularly contentious carriage dispute, Time Warner Cable customers in several markets, including Los Angeles, went a month without their local CBS stations — a risky bet that backfired when Time Warner Cable lost about 300,000 customers.
His was the final voice within the firm on questions of whether auditors would sign off on contentious accounting treatments sought by customers.
The build-out, which Texans will pay for in future electric bill increases projected at about $5 a month per customer for years, has been contentious.
When considering the factors leading to successful innovation, van der Panne et al. [ 21] note that although it is incontrovertible that good market research is associated with a successful product, the role of customer involvement in innovation remains contentious.
Hey, quick favor to ask: I was corresponding with a member of your media relations team, about an irate Radio Shack customer, and after a few somewhat contentious though perfectly civil e-mails, your spokesman has stopped communicating.
The bankruptcy proceedings of Global Crossing are becoming far more contentious and potentially disruptive for the company's creditors, customers and business partners than previously expected, bankruptcy experts said over the weekend.
