His father, who is also retired, worked in Los Angeles for the consumer protection division of the California State Department of Consumer Affairs.
If you believe you have been removed from a flight unfairly, you can file a complaint with the Department of Transportation's consumer protection division at Airconsumer.ost.dot.gov/escomplaint/es.cfm.ost.dot.gov/escomplaint/es.cfm
William L. Brauch, a special assistant attorney general and director of the consumer protection division in Iowa, said in November that consumers needed to be wary of some warranty providers.
His two top deputies and the chief lawyer and investigator in his consumer protection division each said in interviews that the complaints never reached their level.
On behalf of the Muslim passengers, the Council on American-Islamic Relanions, advocacyacy group, filed a complaint Friday with the aviation consumer protection division of the Transportation Department requesting an investigation.
William L. Brauch, a special assistant attorney general in Iowa and director of the consumer protection division, is among several consumer advocates who say they suspect the delay is a result of pressure from groups including the insurance industry.
"Warranty information is important, but it is really not as important as whether that vehicle has some negative history relating to damage," said William Brauch, director of the Iowa Attorney General's consumer protection division.
Patricia D. Kelly, the chief of the attorney general's consumer protection division in Illinois, said that she did not expect her state's lawsuit against the company to be affected.
