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"The environment for consumer banking has changed," he said.
Gordon A. Smith, who is chief executive of JPMorgan's community and consumer banking, has taken about one trip to Washington each month.
Consumer banking has been a strong business for Citibank and others in recent years, as low interest rates increased demand for mortgages and other types of consumer loans.
"Consumer banking has been one of the notable underachievers in the analytics domain.
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The spokesman, Shawn Platt, said the cuts in consumer banking had come as LaSalle had expanded a group of sales agents that work with customers on more complicated banking transactions, including investments and services for small business.
Wells Fargo, the nation's largest consumer bank, has just reported more than $2.5 billion in losses for the fourth quarter of 2008.
Other witnesses were less sanguine, telling the panel that financial institutions like Bank of America, the nation's largest consumer bank, had understated the dimensions of the problem.
So far, executives have said, mortgages issued by its consumer bank have performed much better than those bought and packaged by its investment bankers to feed the demand of Wall Street.
Congressman Jeb Hensarling, the Texas Republican who heads the House financial services committee, said "Main Street" – ie consumer banks – "have been suffering for years under the weight" of the Dodd-Frank regulations.
Bank of America said yesterday that it would write down $3 billion in collateralized debt obligations in the fourth quarter, but the stock rose 5.2percentt anyway as investors hoped the company, the nation's biggest consumer bank, had disclosed the last of its losses.
Among them is Robert B. Willumstad, 62, Citigroup's former chief operating officer, who has extensive consumer banking experience.
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